Freight

When ordering, please include “ship date” and shipping location.

Unless your order specifies a certain carrier, we will determine the most economical shipping method. We will prepay the shipping and then invoice to the customer. Our standard shipping method is UPS ground. Customer has the option of picking up the order at our warehouse location.

The customer will be responsible for all additional freight charges on re-consigned or refused shipments.

Due to the nature of our product, some items will be shipped in oversized cartons, which may result in additional freight charges.

Warm Weather shipping

Due to extreme heat during the summer time, Delighted Home is not responsible for any melting, softening, or damaged candles shipped during warm weather conditions. It is recommended that if product is shipped, the receiving customer stores the candles in a dry and cool climate. Do not have the packages in direct sunlight or in a warm area.

Returns & Chargebacks

We will charge customer a 25% re-stocking fee plus freight if customer cancels order within 20 days before shipment date or wants to return a shipment.

Order cancelations must have prior authorization from Delighted Home and will be documented by a confirmation number issued by Delighted Home.